Even with social media’s massive presence, and other digital forms of communication, most businesses still rely on telecommunications for customer contact. Businesses of all sectors and sizes rely heavily on telecommunications to connect with clients and partners, make sales, and grow.
That is where VoIP technology comes in.
The internet-based technology allows you to make and receive calls by converting your voice’s sound into digital signals sent over the internet. VoIP is a cost-effective solution for small and medium-sized businesses that provide businesses with various useful features.
Learn how VoIP solutions help you improve the quality of your phone service.
Benefits of VoIP Solutions
Lower costs with VoIP services
The bottom line is essential for all enterprises, but every cost-saving opportunity needs to be taken seriously for smaller and medium-sized businesses.
Here are specific instances where you save with VoIP:
- VoIP significantly cuts down domestic and international call costs using a virtual number that charges you the local rate of the area you are in.
- You slash your company’s mobile phone costs by taking your office extension phone with you using your mobile.
- Video conferencing makes it possible for you and your staff to work part-time from home, reducing travel costs.
Modern VoIP systems incorporate other communication services, including SMS, presence information, teleconferencing, video conferencing, and more. For example, with VoIP’s video conferencing feature, you efficiently collaborate with employees regardless of the location.
Mobility with VoIP
VoIP system works anywhere that has an internet connection with your smartphone, ensuring that you are accessible to your team or customers. Check the VoIP phone system to set your status to inform your online status to take or transfer calls. It allows you to transfer calls to your team without requiring the customers to call another number.
A VoIP system lets you easily program the system to answer frequently asked questions by customers handy during peak call hours and after hours. Automated assistance provides your customers optimal services at all hours of the day and night.
VoIP Solution for Call Management
- Automatic Call Distribution (ACD)
ACD system automatically receives incoming calls and distributes them to an available agent. It helps agents prioritize and manage large volumes of incoming calls while also connecting customers with a skilled agent in the quickest time possible.
- Interactive Voice Response (IVR)
IVR technology allows users to interact with an automated answering machine to determine the query and assistance they need before being connected to an agent. Based on the caller’s options, ACD will then take your response and direct you to the right agent.
IVR collects customer data which ACD uses to sort and distribute the calls. Using these two tools significantly improves customer satisfaction.
- Superior Call Quality
With the rise of 5G, VoIP’s call quality is better than ever because it relies on fast internet speed. The clarity and the high internet speed ensure superior call quality for VoIP users.
Call Monitoring and Analytics for Productivity
- Live Call Monitoring
The live call monitoring feature lets you evaluate an agent’s performance, conduct training sessions, offer coaching in real-time, and maintain high customer service standards. Supervisors often use the call whisper, mute, and call barge-in features to monitor and coach agents in real-time.
- Advanced Analytics
Get real-time data and view important call metrics, including calls answered, average waiting time, talk time, and more. Advanced analytics ensures equal distribution of workload and everyone is productive.
- Quality Assurance (QA)
QA management method helps managers take advantage of call scoring and call dispositions to measure agent performance. This data is then optimized to implement well-planned business strategies to ensure that customers get excellent customer service.
The VoIP system enables you to quickly add and remove agents, phone numbers, edit users’ access to features, and much more from your user-friendly online interface.
Integrating VoIP Solutions
- Automated Call Logging
Integrate your VoIP solutions with a call recording feature to simplify workflows with automated call logging. Review call details, follow-ups, call recordings within your CRM, and more while lightening the workload on your agents.
- Screen Pops
Deliver excellent customer service by integrating CRM into your VoIP system to display caller information from your CRM to contextualize conversations. It helps agents organize and offers personalized customer service to each customer.
- Click to Call
Increase agent productivity with auto-dialing. Equip your agents with a click-to-call feature that eliminates manual dialing to decrease the risk of human euros while also increasing their productivity. You can also use this helpful feature on your website for visitors who can quickly contact your customer support team with a click of the button straight from their laptop.
With so many benefits of VoIP solutions, it shouldn’t surprise you that the VoIP market is successful and experts predict that it will only continue to grow in popularity.
If you are looking for a reliable VoIP provider to future-proof your business communication system, contact Aavaz Free PBX. Avaaz is your one-stop solution for all your telephony needs and has decades of experience customizing solutions that meet their client’s current and future needs.